Questions we hear a lot.
Can't find what you're looking for? Call us at 613-841-0666 or send us a message.
Getting started
What are Forest Valley Pharmacy's hours?
We're open Monday to Friday from 9AM to 7PM and Saturday from 10AM to 3PM. We're closed Sundays. You can always reach us at 613-841-0666 during business hours.
Where is Forest Valley Pharmacy located?
We're at 1600 Forest Valley Dr., Orléans, ON K1C 6X7, close to Fallingbrook, Convent Glen, Chapel Hill and Queenswood Heights. If you can't get to us, we deliver free anywhere in Ottawa.
Do I need an appointment to visit the pharmacy?
Not for most things. Blood pressure checks, blood sugar checks and naloxone kits are walk-in. For a medication review or a fertility consultation, call ahead so the pharmacist can set aside time for you.
Prescriptions & transfers
How do I transfer my prescriptions to Forest Valley Pharmacy?
Fill out our online transfer form with your details and the name and number of your current pharmacy. We call them and have your prescriptions moved over. You don't need to contact them yourself.
How long does a prescription transfer take?
Most transfers are completed in less than a day once we've heard back from your previous pharmacy. We'll call or email to confirm before anything is filled.
Can I refill more than one prescription at a time?
Yes. The online refill form takes up to five prescriptions at once. We'll confirm by phone or email, usually within the hour.
Can my doctor fax a new prescription directly to you?
Yes, have your doctor's office fax it to 833-427-1147 and we'll call or email once it's ready for pickup or delivery.
Delivery & cost
Do you deliver prescriptions, and is there a fee?
Yes, and it's free. We deliver the same day anywhere in Ottawa and the surrounding area, with no minimum order. Just choose delivery on your refill or transfer form.
Do you accept my drug plan?
Yes. We accept all public and private drug plans, including ODB/Trillium, NIHB, Sun Life, Manulife, Canada Life and Green Shield. We bill your plan directly, so you only pay your share at the counter.
Are services like blister packs and medication reviews really free?
Yes. Blister packs, medication reviews, and blood pressure and blood sugar checks don't cost you anything.
Specialty care
Do I need a referral for fertility medications?
No. Bring in or send us the prescription from your fertility clinic, and Nermin Makar will order your medications, prepare them and go over how to take them.
Can I have a fertility consultation virtually?
Yes. You can meet with Nermin by video or here at the pharmacy, whichever is easier for you.
Is naloxone really free, and do I need an appointment?
Yes. Through Ontario's Pharmacy Naloxone Program, naloxone kits and training are free for anyone who might see or experience an opioid overdose. You don't need an appointment, a health card or a prescription.
Still have a question?
Give us a call or send a message and we'll help.